We keep you informed and ask for your input when we need to and that’s why we have a resident engagement strategy. This strategy outlines how we communicate with you with regards to fire and building safety issues.
We engage with you through our website and digital platforms such as email, text and our online portal. We let you know what we do to keep you safe, we let you know what actions you can take to minimise any risks, and we tell you what we’ll do if something goes wrong.
We will liaise with you about any changes that need to happen for example short term or long term evacuation processes or alarm activation changes or indeed if any major refurbishment work which may change procedures is undertaken during occupation (we try to do this when the buildings are not occupied wherever possible)
We ask every year whether the communication you receive is in a suitable format and is understood. We will advise you about any changes that need to happen and if you ask for information about building safety issues in your property, our teams will support you with these requests as soon as possible. In this survey we have a section on Fire and Building safety to ensure the information we provide is understandable and in a suitable format.
There is information provided on how to keep yourselves safe including fire prevention and evacuation.
If you have any questions or concerns, then talk to your Accommodation team via reception areas or provided contact details. If you need to make a complaint our complaints process is detailed on the website. If you have complaints about your building under the Building Safety Act 2022 (in England) then you can also contact the Building Safety Regulator. The Building Safety Regulator details are provided at the bottom of this page. You can also access a copy of our complaints procedure here.
We will measure and keep under review the content in this strategy using the below methods, although this list is not exhaustive:
Annual review of information provided to residents.
Feedback on surveys
Working with our Building Safety Managers & wider teams
Response to any complaints or concerns raised
Reviewing updated guidance from the Building Safety Regulator
Lessons learned implemented from complaints or incidents
Building Safety Regulator – If you, wish to contact the BSR about any building safety issues or a complaint relating to building safety, you can do this through an online form here.
If you are unable to use this service you can also contact the regulator on the number below.
Telephone: 0300 790 6787
If you would prefer to speak to the BSR on the phone in a language other than English, a translation service is available.